cczz Privacy Policy

When you register for a cczz account, we collect personal details including your full name, date of birth, email address, mobile number, and a username of your choice — all of which are required to verify your identity and maintain a secure account. During the deposit and withdrawal process, we collect transaction-related data such as payment method details, transaction amounts in Philippine pesos (PHP), and timestamps, which are necessary to process your financial activity accurately. We also collect device and usage data automatically when you access our platform, including your IP address, browser type, operating system, pages visited, and session duration, which helps us improve platform performance and detect suspicious activity. If you contact our support team, we retain records of that communication to ensure continuity of service and to resolve any disputes fairly. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations. All data collection is proportionate to the purpose for which it is used, and we do not gather information beyond what is reasonably necessary to operate the platform.

The personal data we collect is used primarily to create and manage your cczz account, process deposits and withdrawals in PHP, verify your identity, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications such as login alerts, transaction confirmations, and security warnings — these communications are essential and cannot be opted out of while your account remains active. Where you have given consent, we may also use your contact information to send promotional messages about new games, bonus offers, and platform updates; you can withdraw this consent at any time through your account settings. Usage and device data is analysed in aggregate to understand how players interact with the platform, identify technical issues, and improve the overall mobile experience for Filipino users. We may use your data to comply with legal obligations, respond to regulatory inquiries, or enforce our Terms and Conditions where a breach is suspected. We do not use your personal data to make automated decisions that produce significant legal effects without human review.

cczz does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of cczz or its users. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers or analytics companies that track you across third-party websites.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our systems. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to user data are bound by confidentiality obligations. We conduct regular security assessments and monitor our systems continuously to detect and respond to potential threats in a timely manner. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected users and relevant authorities in accordance with applicable Philippine data protection requirements. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your cczz account and to enable any available account security features.

As a registered member of cczz based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests rather than your consent. If you have provided consent for any specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To exercise any of these rights, please contact our support team through the details available on the FAQ page, and we will respond to your request within a reasonable timeframe. We will not discriminate against you or restrict your access to the platform as a result of exercising your data rights. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit obligations — typically no longer than five years following account closure unless a longer retention period is required by law. Transaction records are retained for the period required under applicable Philippine financial regulations to support dispute resolution and regulatory reporting. When you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is legally required. Our platform uses essential cookies to maintain your session, remember your preferences, and ensure the security of your account — these cookies are strictly necessary and cannot be disabled without affecting platform functionality. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings, though disabling essential cookies may impact your ability to log in or use certain features of the cczz platform.

cczz may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer to Filipino players. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members via their registered contact details. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your data is being handled. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page for guidance or reach out to our support team directly. These practices apply to all users of the cczz platform, including visitors who have not yet registered for an account.